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You may return ordered items in new condition with original packaging within 30 days after receipt (with the exception of clearance gallery items, gift cards and customize fine jewelry and sized products and special ordered items).
All markdowns and clearance gallery merchandise is a FINAL SALE and it not eligible for a refund or an exchange.
To return your order follow the steps below:
1. Pack the item(s) to be returned in the original carton using the original packaging materials.
2. Please email firstname.lastname@example.org for a RMA form
Following instruction, send it back for approval to return the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the RMA.
3. Customer must pay for return shipping to GEMORIE.
Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.
Send return to:
GEMORIE C/O RETURN DEPT.
13855 City Center Dr # 3005, Chino Hills, CA 91709
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Carriers such as USPS Priority, Fedex, and UPS will insure the package up to $100 for damage or loss during transit. The coverage does not include mail theft, which has become a significant issue in recent times. Please note that neither the shipping carriers nor Gemorie will cover losses resulting from mail theft. It is the buyer’s responsibility to provide a shipping location that is safe to receive packages. All shipments from Gemorie are mailed out with a signature required. Therefore the packages will not be left at your mailbox/doorstep. If a mail theft incident occurs the customer should notify the local police department and file a police report then inform the shipping carrier to trace the package to ensure that the package was delivered at your location. Please check with your household members, neighbors, reception area or employer to confirm that the package has been compromised before filing for a police report.